At Kitchen Shack, we take great pride in what we do. We believe that the affordability of our products shouldn’t come at the cost of the quality of our service. We also understand that kitchen renovations can be an extremely stressful experience, and most people will need a little support.
This is why one particular recent client story is so special to us.
Having just bought their new home, these clients immediately identified the need to update the kitchen. In addition to looking a little worse for wear, the space was closed off and lacked practical storage solutions. There were also a few functional issues that weren’t going to work for their family long-term.
As is often the case after buying a home, there wasn’t a lot of money left over for renovations. These clients did their research and, because their budget was so tight, initially looked at standard flat pack options. However, with two young children, they decided the extra stress and hassle wasn’t worth it.
This led them to look into two other companies – a smaller specialist supplier and a well-known national brand. They decided to take advantage of the well-known brands’ free in-home design consultation service and were met with hard sells. Despite their reservations, they signed up on the spot as they were told this would get them an additional discount.
Feeling a little uneasy about the whole experience, they decided to do a little more research on the company. Reading the online reviews, they were horrified to see consistent comments about the lack of service customers had received. Many noted that the communication dried up and activity stalled as soon as the contracts were signed.
Concern led to the clients cancelling their contract with the 24 hour cool-off period allowable for in home consultations.
Fed up, they decided to look elsewhere after cancelling and contacted Kitchen Shack after seeing all of our positive reviews. They set up a consultation with Andreas (our Moorabbin designer) and really appreciated actually being listened to. Happy with the proposed design and astounded by the price, they cancelled the contract with the other company, and we began work.
To address the usability issues, Andreas suggested opening up the area by reconfiguring the cabinetry and installing an island. This allows easier movement through the space and enables the whole family to gather together in the kitchen.
Knowing that more storage was high on the client’s list, Andreas also made sure there was a great mix of options. This included two pantries and additional storage built into the area opposite the island bench.
Drawers were used for all lower cabinetry, maximising usable storage space and creating a consistent look throughout the area. Hidden shelving and bench spaces were also incorporated to increase usability while helping keep the kitchen looking sleek and clean.
Feature open shelving was also used, adding visual interest and optimising the functionality of the enclosed corner.
Andreas recommended a clean and bright colour palette to help lighten up the space. The Shaker cabinets in Parchment provide a sense of classic style. This is offset by the Caesarstone Cosmopolitan White benchtops, which add extra depth to the design.
The simple chrome shell handles and off-white gloss tile completes the look
The clients have advised that they are extremely happy with both the look and functionality of their new kitchen. The design gives them everything they asked for and truly suits how their family lives in the space.
They were also impressed by the one-on-one service they received. Every time they rang the showroom, they were able to speak to the same designer and have their questions answered. They also said they couldn’t believe how seamless installation was, with the various trades coordinated like clockwork.
If you’re considering a kitchen renovation and need help bringing your dream design to life, call Kitchen Shack today!