Warranty

To lodge a warranty claim please read this information, complete and submit the Claim Form below.

If the defective product falls under our 10 Year Warranty conditions, Kitchen Shack will at it’s discretion, arrange a replacement.  If a product is no longer available Kitchen Shack will substitute an item as close as possible. The manufacturer cannot guarantee that the replacement item will be exactly the same as original item.

Manufacturer’s Warranty

The following products are covered by manufacturer’s warranty at time of purchase.

• Duropal Benchtops – 7 Year Warranty
• Egger Benchtops – 7 Year Warranty
• YDL Stone – Warranty click here 
• Caesarstone Benchtops – Warranty click here
• Hettich hardware and accessories – 3 to 20 years 
• Handles and Knobs – 10 year Warranty.

Exclusions

Please be aware this warranty can be voided by non recommended installers. A list of all exclusions can be viewed by downloading the 10 Year Warranty and Customer Heat Warning document.

Claim

To lodge a claim please complete the Warranty Claim form below and submit. Remember to include details of defects and photos with your claim.

Drawer and Door Adjustment

Sometimes drawers and doors will need to be adjusted following benchtop installation due to movement.

This is quite simple to do. Watch Hettich’s video on how to adjust cabinet doors  and how to adjust drawers.